Returns & Exchanges
At Clayco, we want you to love your skincare journey, but if you are not completely satisfied, we offer a 30-day return policy for most products. Items must be returned in their original packaging to ensure a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the products in their original boxes and include the printed return authorization slip inside the package.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing